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We are here to serve you during these difficult times. We are sanitizing keys, steering wheels and anything we may touch before and after servicing your vehicle. We have sanitized loaner vehicles, and will pick up your vehicle from home.
This is a time where community’s come together and help each other, we are committed to helping our neighbors, we are grateful to you and know that as we move forward, we will remain strong and healthy as we work together!

Category Archives: Service Standards

Arrive Alive in KANSAS CITY

We've all seen drivers do crazy things while driving to or from KANSAS CITY. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on MO roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around KANSAS CITY. KANSAS CITY drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. KANSAS CITY drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep make it harder ... read more

Speak Up: Talking with Your The Muffler Doctor Service Advisor

About 80% of the vehicles on KANSAS CITY roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in MO. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons KANSAS CITY drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is ... read more

Service Center Standard and Procedures

All MO pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why KANSAS CITY automotive service centers including The Muffler Doctor have procedural standards for each service they perform. The Muffler Doctor technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, MO service centers can assure a quality outcome. The job is done right every time and KANSAS CITY customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The MO automotive industry as a whole is very committed to standards of excellence and encourages individual MO service center operators to apply them to every vehicle they service. An example is how Th ... read more

KANSAS CITY Customer Detective Work

One might say the most challenging part of being an automotive service technician at The Muffler Doctor is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at The Muffler Doctor introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to The Muffler Doctor and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of sound? A: Kind of a clunk, clunk sound. Q ... read more

What KANSAS CITY Customers like About Us at The Muffler Doctor

A big part of the service we provide at The Muffler Doctor for our KANSAS CITY customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued KANSAS CITY area customers. Even though we try to be proactive in our The Muffler Doctor automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our KANSAS CITY customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that The Muffler Doctor is not just pulling them out of the air. We know that people in KANSAS CITY live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our The Muffler Doctor service process is checking the vehicle manufacture's schedule to make sure we don't overlook service. We hope MO dri ... read more

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